Easy-Call ADS TM fully
and effectively automates service dispatch, whether your organization
seeks to achieve:
- higher levels
of customer care and responsiveness,
- better
operational control that’s measurable, or
- reduced
costs!
Easy-Call
ADS’s enables departmental users to enter details of required
service easily by an intuitive browser ie. type of service, when
needed (DD:HH:MM), to and from, and other particulars, in text
and voice format.
Then Easy-Call ADS TM and Smart xChange TM do
the rest, automatically! … to …
- prioritize
and schedule the service,
- locate
service staff located near to where the work is needed, and
assign
the work to them if they’re available,
- and, track
work-in-progress until it is closed, and automatically escalate
when necessary!
Easy-Call
ADS TM monitors all steps of execution,
for all to view real-time! The ‘status at a glance’ browser
eliminates aggravating telephone or radio interplay!
Easy-Call ADS TM automatically alerts
operational supervisors to any service bottleneck as it arises!
Easy-Call ADS’s rich base of operational data quantifies
the effectiveness of service delivery, even individual performance,
against benchmarks! Fact can easily be separated from fancy during
operational review sessions, or, performance reviews! Operational
planning becomes a breeze as service demand & labor expense are
tracked by unit.
And, Easy-Call ADS TM can allocate service charges
against in-house cost-centers and budgets, or, against client invoices.
Facility Managers may use Easy-Call ADS’s own reports, or industry-standard
reporting tools, to pinpoint general bottlenecks or to better plan and allocate
their resources. |
